Last updated: September 17, 2023

Thank you for shopping at nybrothersllc.com. We value your satisfaction and want to make sure your shopping experience with us is as enjoyable as possible. This Return Policy explains our procedures for returns, exchanges, and refunds to ensure that you are completely satisfied with your purchase.

1. Return Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, with all tags and packaging intact.
• The item must be unused and in the same condition that you received it.
• Products that are not eligible for return include personalized items, gift cards, and final sale items.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team at Nasim@nybrothersllc.com to request a Return Authorization (RA) number.
• Include the RA number on the outside of the package you are returning.
• Ship the item(s) to the address provided by our customer support team.

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 days.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer support team at Nasim@nybrothersllc.com. We will assist you with the exchange process and provide further instructions.

5. Shipping Costs

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Nasim@nybrothersllc.com. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team at Nasim@nybrothersllc.com. We are here to help and ensure your complete satisfaction.

8. Changes to this Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “last updated” date.

By shopping with nybrothersllc.com, you agree to the terms and conditions outlined in this Return Policy. Please review this policy regularly for any updates or changes.

Effective Date: September 17, 2023